Job Description
Founded in 2002, JK Technology Solutions primarily focuses on help desk support and Managed Services for
SMB all the way up Enterprise customers. The Lockport office supports consumers with “walk-in” service requests and help desk support for its commercial clients. Consumers bring in computers to be
repaired and updated. Consists of backing up and reinstalling Windows and all applications, troubleshooting hardware issues and virus removal. Applicant should be comfortable dealing with customers
on a one-on-one basis.
Duties
- Schedule
- Hardware shop is open Mon-Fri 9:00 AM to 7:00 PM, and Sat 9:00 AM to 3:00 PM, rotating schedule, 40-50 hrs/week
- Desktop and Laptop Operating Systems
- Windows XP, 7, 8 and 10
- MAC
- Some Linux
- Applications
- Microsoft Office 2003-2019
- File sharing and user permissions
- Adobe Acrobat
- Acronis
- Norton, McAfee, AVG, Malware Bytes, ADW Cleaner, HitManPro
- Hardware Experience
- Dell
- HP
- Lenovo
- Toshiba
- MAC/Apple/iPad and iPhone
- Replace laptop screens
- Soldering
- Experience with Help Desk Software Preferred
- SolarWinds N-Central, MSP Manager
- Ticketing Systems
- IT Document Management Platforms
Benefits
- Full health insurance
- 401k after the 2nd year
Job type: Full-time
Pay: $30,000.00 – $40,000.00 per year
