Managed IT Services

Design | Procure | Install | Manage | Monitor | 24/7 Support | Maintain

Managed IT Services

Reliable | Secure | Flexible

When you’re looking for fixed-fee managed IT services that you can trust, JK Technology Solutions is the partner you need. We secure, manage, monitor, and maintain every aspect of your IT assets to give you security at the highest level. But that’s not all we do. Consider our IT consultants as a part of your team. We are there to grow with you as your business needs change and evolve. We’ll provide you with the expert advice and insight that will save you time and frustration as we meet your IT needs.

Our managed IT services are there when you don’t have the time to dedicate to those tasks. With our team of experts on your side, you’re free to do the work you need to do.

  • A Team You Can Trust. You’re in good hands while our trusted and experienced team tackles IT maintenance and upkeep. 
  • Service When You Need It. Rest easy knowing that our IT helpdesk is only a phone call away 24/7. We’ll solve the problem right when you need us.
  • Behind the Scenes. We aren’t just there when you need us. Our team is also working behind the scenes to keep things running smoothly.

 

Managed Service Elements

  • Network Management & Monitoring
  • Security & System Updates
  • Cybersecurity Management
  • Threat Monitoring
  • 24/7 USA Based Help Desk
  • Incident Response
  • Backup & Disaster Recovery
  • Business Continuity Strategy
  • Executive IT Consulting
  • Remote & On-Site Troubleshooting
  • Mobile Device Management
  • Regulatory Compliance

Resource Material Downloads

What Our Managed Service Plans Include

IT Management for every aspect of your operations, all in one price

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Single Source

Professional expertise and resources to streamline system management and support functions at an affordable price. Our Team gets to know you, your company, your technology, and your staff. We become an extended member of your team ready to respond when you need us.

Strategic Budgeting and Predictable Costs

A cost structure tailored to your business means you can budget with confidence instead of incurring unexpected costs when something breaks down.

Scheduled Preventative Maintenance, Proactive Support

Keep your servers, PCs, and other vital network devices functioning optimally, improving reliability and security. We can address potential issues before they become a problem because we have the ability to monitor your businesses’ devices, applications, and systems continuously. In fact, JK can resolve many common issues proactively before they actually affect your network.

Operational Efficiency and Business Growth

Maintain peak performance of the hardware and software you already own. Strategize on the tools and systems that will best serve your needs down the road. Technology isn’t only an asset. It’s a major investment for your organization. We can arm you with the insight you need about how these assets are performing empowering you to make fact-based decisions to optimize your technology investments.

Rapid Response

We operate a USA based 24/7 Help Desk that is ready to assist you when you need us. You will not be routed to a call center or to a Technician that is unfamiliar with your business. When a particular issue or scenario arises, we are on top of it immediately and can give it the focused attention necessary to minimize any disruption.

Data Security and Backup Management

Harnessing industry best practices to help keep your environment and essential business data secure, protected, and available.

Stronger IT Security

It’s more important than ever to protect your IT infrastructure and the devices you use to run your business. We implement proven layered security processes and always up-to-date solutions to keep your business safe.

Advanced Processes

Tools and methodologies, to deliver superior services that match your needs.

Business Technology IT Network Assessment

Review your current telecom, Internet, and network infrastructure. Detailed analysis report and of your company’s existing;

  • IT infrastructure
  • Management
  • Security
  • Processes
  • Performance

Learn More About Assessments

Proactive Server

  • Advanced Performance Monitoring
  • Key Application Maintenance
  • OS Patch Management
  • 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • License & Asset Management
  • Additional Support Billed at T&M Rates
  • Anti-Virus Monitoring & Management

Proactive Workstation

  • Availability Monitoring
  • OS Patch Management
  • 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Anti-Virus Monitoring & Management
  • Anti-Spam Monitoring & Management

Proactive Network

  • Quarterly Network Health Review
  • Firewall Management & Maintenance
  • Router Monitoring
  • Switch Monitoring
  • Additional Support Billed at T&M Rates

Managed Backup

  • Backup Deployment & Configuration
  • Backup Performance Monitoring
  • Backup Software Updates
  • Scheduled Backup Jobs

Disaster Recovery

  • Offsite Data Center Replication

JK began offering managed IT services in 2006. We have learned a great deal from our experience and bring this knowledge to work every day keeping your systems reliable, secure, and flexible. We are a leading Managed IT Service Provider (MSP) servicing the Chicago Land area and SW Florida including Naples, Fort Myers, Estero, and Bonita Springs. Our clients maintain offices in over 20 states so no matter where you’re located JK can provide you with the support your business needs.

Take the first step and give us a call.

Together we will put a plan in place that will transform your business technology systems into effective, efficient components that will increase productivity and contribute to the continued growth of your company.

Contact us to arrange a 15-minute no obligation virtual meeting to see how much JK Technology Solutions can save your business.

Managed Service Terms Explained

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Application Deployment

Application Deployments define the package of software components that make up an application in a particular environment.

Application & System Log Monitoring

Log monitors are a type of software that monitor log files. Servers, applications, network and security devices generate log files. Errors, problems, and more information is constantly logged and saved for analysis. In order to detect problems automatically, system administrators and operations set up monitors on the generated logs. The log monitors scan the log files and search for known text patterns and rules that indicate important events.

Asset Management

IT asset management maintains and develops standards, policies, processes, measurements and systems which enable the organization to properly manage its IT assets with respect to risk, control, governance, costs and business compliance and the performance objectives that have been set by the organization. IT asset management is an integral part of an organization’s IT strategy, as it involves intensive data gathering of detailed software and hardware inventory information.

Backup and Data Recovery

In information technology, a backup is a copy of computer data taken and stored elsewhere so that it may be used to restore the original after a data loss event. Backups can be used to recover data after its loss from data deletion or corruption, or to recover data from an earlier time. Data Recovery involves a set of policies, tools and procedures to enable the recovery or continuation of vital technology infrastructure and systems following a natural or human-induced disaster. Data recovery focuses on the IT or technology systems supporting critical business functions.

Daily System Audits

An information technology audit, or information systems audit, is an examination of the management controls within an Information technology (IT) infrastructure. The evaluation of obtained evidence determines if the information systems are safeguarding assets, maintaining data integrity, and operating effectively to achieve the organization’s goals or objectives.

Virus Protection Management

Antivirus software, also known as anti-malware software, is a computer program used to prevent, detect, and remove malware (malevolent software).

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End User Support Portal

A support portal, or web support portal, is a self-serve, web-based customer service tool customers can use to get help quickly. Support portals enable customers to find information, request support, and resolve issues online easily and autonomously.

Monthly Management Reports

Network management reporting is an essential tool for network administrators. Comprehensive network management reporting provides IT teams with data to monitor their infrastructure, increase productivity and aid in decision-making. From reporting on the total number of unresolved issues, to CPU utilization, interface errors, application performance or rogue wireless activity, reports hold the key to capacity planning, network architecture validation and SLA compliance.

Remote Management

Remote monitoring and management (RMM) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a managed service provider.
Functions include the ability to:

  • Install new or updated software remotely (including patches, updates and configuration changes).
  • Detect new devices, automatically install the RMM agent and configure the device.
  • Observe the behavior of the managed device and software for performance and diagnostic information.
  • Generate alerts and provide reports and dashboards
App and O/S Patch Management

A patch is a set of changes to a computer program, or its supporting data, designed to update, fix, or improve functionality. This includes fixing security vulnerabilities and other software flaws.

Spyware Removal and Management

Spyware is a type of malware that aims to gather information about a person or organization, without their knowledge, and send such information to malevolent actors. Furthermore, spyware asserts control over a device without the consumer’s knowledge, sending confidential information to another entity without the consumer’s consent.

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Our mission is to provide the highest quality service and solutions to businesses and individuals alike.

JK Technology Solutions

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