Level 2 Technical Support

Bonita Springs, FL

Job Description

JK Technology Solutions’s branch office in Bonita Springs, Florida is looking a Level 2 Help Desk Engineer. The Florida office supports consumers with “walk-in” service requests and help desk support for its commercial clients. Consumers bring in computers to be repaired and updated. Consists of backing up and reinstalling Windows and all applications, troubleshooting hardware issues and virus removal. Applicant should be comfortable dealing with customers on a one-on-one basis

Help desk responsibilities include advanced server and network diagnostics and installation, end user troubleshooting.

Must be proficient with Server 2019, firewalls, advanced networking including Vlan setup.

Schedule

Help Desk hours are Mon-Fri 9:00 AM to 7:00 PM, and Sat 9:00 AM to 3:00 PM, rotating schedule, 40-50 hrs/week

Required Experience

Desktop and Laptop Operating Systems
Windows XP, 7, 8 and 10, MAC, Some Linux
Applications
Microsoft Office 2003-2019, Office 365
File sharing and user permissions
Adobe Acrobat
Acronis
Norton, McAfee, AVG, Malware Bytes, ADW Cleaner, HitManPro
Hardware Experience
Dell, HP, Lenovo, Toshiba, MAC/Apple/iPad and iPhone
Replace laptop screens
Soldering
Experience with Help Desk Software Preferred
SolarWinds N-Central, MSP Manager
Ticketing Systems
IT Document Management Platform

Job Type: Full-time

Pay: $50,000.00 per year

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