IT Support Specialist (Level 1)

Lockport, IL

Job Description

This position requires an independent, mature, energetic, enthusiastic hard worker who can maintain a professional appearance and demeanor. The applicant should have a high-technical aptitude and be detail-oriented. Clear and concise written and verbal communication skills are a must. Must be able to take direction from team leads and follow escalation procedures when appropriate. Position will require lifting 50-lbs, climbing stairs and ladders, and carrying equipment. Candidate must be customer-oriented with high regard for providing excellent customer service and demonstrate the ability to diffuse potentially stressful situations, conduct all business matters in a professional manner, possess a valid Illinois Driver’s License, have own transportation with proof of vehicle’s insurance, mobile phone, and be able to work independently.

JK Technology Solutions is a Chicago-based Managed Services Provider who services a wide-range of businesses. Daily tasks include phone and remote support, alert monitoring response and resolutions, entering incidents into IT specific ticketing system.


Job Specifications

  • Standard work week will be 40 – 50 hours per week.
  • Some after hours and weekend work per customer requirements.
  • Up to 25% Local Travel.
  • Must be able to lift 50 lbs.
  • Must be able to drive and provide own transportation.
  • Candidate will work as Helpdesk Technician and/or Onsite
  • Technician per customer requirements.


Required Experience:

  • Active directory account management.
  • Configuring, Deploying, and Troubleshooting Windows 7, 8, and 10.
  • Configuring, and troubleshooting macOS.
  • Configuring and managing File Shares, NTFS file permissions, security groups, and users.
  • Office 365 Administration
  • Configuring, Installing and Troubleshooting Microsoft Office 2010 -2019
  • Installing and Troubleshooting Adobe Acrobat, Photoshop, and all Adobe Creative cloud programs


Preferred Experience:

  • Familiarity with Group Policy.
  • Vendor Hardware Support: Dell, HP, Aruba, Cisco, SonicWall, Ubiquiti.
  • SolarWinds N-Central (N-Able), Autotask, IT Glue, and Roar.


Job type: Full-time

Pay: $30,000.00 – $40,000.00 per year

IT Support Specialist (Level 1) Application

[frm-set-get jobtitle=”IT Support Specialist (Level 1)”][frm-set-get joblocation=”IL”]

Job Application - IT Support Specialist Hardware Specialist Lockport IL

Contact Information



Do you have the following license or certification: A valid IT Specialist certification?

Resume and/or Cover Letter