IT Support Specialist – Helpdesk (Level 2)

Lockport, IL

Job Description

Founded in 2002, JK Technology Solutions primarily focuses on help desk support and Managed Services for SMB all the way up Enterprise customers. The Lockport office supports consumers with “walk-in” service requests and help desk support for its commercial clients. Consumers bring in computers to be repaired and updated. Consists of backing up and reinstalling Windows and all applications, troubleshooting hardware issues and virus removal. Applicant should be comfortable dealing with customers on a one-on-one basis.

Schedule

HelpDesk is open Mon-Fri 8:00 AM to 6:00 PM, Rotating schedule on call after hours, 40-50 hrs/week
10 hour shift
8 hour shift
Monday to Friday
Overtime
Weekend availability

You will be responsible for the following:

Taking calls and creating tickets.
Troubleshooting all aspects of the computer.
Diagnosing software issues at the OS level.
Installing software per customer needs. IE. Quickbooks, Autocad, Photoshop and other non-standard programs
Creating users in Active directory and Office 365.
Creating folder shares with Security groups.
Troubleshooting share and NTFS permissions.
Creating and managing GPOs
Managing Print Servers.
Complex network troubleshooting.
Prioritizing tasks efficiently.
Providing good Communication to the customer about the status of their ticket.
Providing completed documentation.
Problem solving issues that are unfamiliar.

Additional skills needed:

Desktop and Laptop Operating Systems
Windows XP, 7, 8 and 10
MAC
Some Linux
Applications
Microsoft Office 2003-2019
File sharing and user permissions
Adobe Acrobat
Acronis
Norton, McAfee, AVG, Malware Bytes, ADW Cleaner, HitManPro
Hardware Experience
Dell
HP
Lenovo
Toshiba
MAC/Apple/iPad and iPhone
Replace laptop screens
Soldering
Experience with Help Desk Software Preferred
SolarWinds N-Central, MSP Manager
Ticketing Systems
IT Document Management Platforms

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Retirement plan
Vision insurance

Supplemental Pay:

Bonus pay

Ability to commute/relocate:

Lockport, IL 60441: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor’s (Preferred)

Experience:

Help desk: 5 years (Preferred)
Computer skills: 5 years (Preferred)

Work Location: One location

Job type: Full-time

Pay: $50,000 – $55,000 a year

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