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   Customer Service

Customer Service Requests

DateNameEmailServiceMessage

03/24/2023

Ingrid Price

8154367300
andreasentravel@hotmail.com

WiFi Network Services

Hello,
I currently have Xfinity/Comcast and was approached by Verizon with a much better rate and they are telling me better speeds as well. Not sure if I should switch? Verizon will give me a 30 day trial to see if I like it. What are your thoughts knowing what I have currently running through my computers now.
Thanks in advance for your advice.
Ingrid

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02/16/2023

Gina Lipscomb

630-231-3833
ginalipscomb7@gmail.com

Miscellaneous

I need a new user added for Monday, Feb. 20
She will need a desktop with the microsoft office suite
an email address her name is CK Mayer
ck@rjlipscomb.com
as well as access to the finance email
finance@rjlipscomb.com
the shared folder on her desktop
and google chrome
Please do not put Quickbooks desktop on her computer
She will be at workstation 3
ds410 scanner
Brother MFC Printer

my work email would not be accepted by your site so i put in my personal email. please use my work email gina@rjlipscomb.com

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02/02/2023

Nathan Welsh

(239) 610-1003
nathan@suiteedge.com

Miscellaneous

This is a test entry from Suite Edge

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01/16/2023

Rad Mika

800.000.0000
rmika@mlgroupdd.com

Managed IT Services

Hi,
I'm an employee with ML Group, working remotely from out satellite office in Panama City. Myself and a Coworker are unable to connect to server through Netextender. It would be LPT28 and LPT62 that both have this issue. Fairly Urgent issue since we cannot access any files from the server in the Skokie office.
Please email myself at rmika@mlgroupdd.com with any updates. Thanks!

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01/10/2023

Manuel Carrillo

6302436849
Manny@concordexcavating.net

Managed IT Services

Login to Adobe Acrobat. I seem to recall there was something like a company cloud account for adobe, but I need help setting this up and logging in to use adobe.

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11/05/2022

Susan Schnittger

8157101163
schnuz@hotmail.com

Miscellaneous

please remove all your software from my machine

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08/02/2022

Madison McCawley

8156664692
madisonmccawley1998@gmail.com

PC and Mac Services

I just picked up my pc today and I plugged it in and it was working fine. Then there was a smell. Not the same smell but similar that I smelled before. Then it shut itself off. Did you ever use my power supply cord? I wonder if that is the issue. I ordered a new one but this is frustrating since it only ran for about 10 minutes before it shut off. Do you have any other suggestions? Should I bring it back in? I am supposed to work again Thursday so I am on a big time crunch now.

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